The Midland Ladder Company is a family business established in 1965 and for nearly fifty years we have built a reputation for great service and products.  When we started out all those years ago we primarily served Birmingham and the Midlands, but as our reputation grew, so did the business and we expanded to cover the whole country, based from our warehouse conveniently located minutes from the M5, M4, M40 and M42.

Although we offer free next day delivery in the UK mainland, you can still collect your order from us if you prefer and we are on hand on the phone if you need to speak to one of our experts.  All the products we stock are kite marked and certified for domestic, trade or industrial use and everything comes with a minimum 1-year warranty.

Here’s what some of our customers have said to us:

“Just a quick note to say Thank You for a wonderful customer experience.  Everything from browsing your website, choosing and paying for my ladders to the delivery of the ladders was easy and painless!  The delivery lady even carried them to my garage for me.  The ladders are extremely good, but the price was even better.  You were so much better value than rival companies and yet you still delivered free of charge.  Many thanks to you and your staff for a great purchase.”  – Ian Jones

“Your internet shopping experience is an example to all and beats every record for good service.”  – Dave Cross

Midland Ladders and eKomi

We also get great feedback on eKomi, an independent customer review site where we have the gold seal of approval (average 4.8/5 based on more than 1,300 customer reviews).  Here’s what some people have said:

“Ordered two sets of ladders and a laddermate from this company.  Fast delivery and easy to get hold of on the phone.  Already recommended to other people in the trade. 5*****”

“Sooooooo impressed!!! Service was excellent, incredibly quick delivery; Phoned me the day after my order (which was late p.m.) to ask ‘Could you take delivery tomorrow morning between 1000 and 1200!!!  Exchanged emails with a very pleasant, helpful staff member on another subject AFTER the sale was completed.  I recommend this firm”

“Innovative products at sensible prices with slick logistics – just the job”

“Hassle free experience, website easy to navigate, well set out, ordered next day Saturday delivery, which arrived first thing in the morning.  Best price I could find on the web for the little giant 6 rung ladder”

This is great feedback to see and it makes us proud to be doing our jobs as well as we can.  But we take customer feedback and customer care very seriously and if mistakes do happen, we try to put things right as soon as possible.  We want you to be happy with your purchase and recommend us to your friends.  Here are some examples of that dedication to customer satisfaction in action:

“Good communication, even from the moment the order was placed I received a phone call to confirm our order and approx. delivery date.  When I sent an email chasing delivery I had an immediate response.  When the ladders were delivered there were a few parts missing, but the delivery driver returned to his depot to collect them and bring them straight back to us”

“Although they couldn’t fulfil my next day delivery request I was kept informed at all times.  Very happy with service”

If you’ve bought ladders from The Midland Ladder Company, we hope your experience was as positive as these and if you haven’t, we hope you’ll feel confident in making a purchase from us.