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For more than 40 years the Midland Ladder Company has been supplying industry, the trade and public with a huge selection of the finest ladders, steps, towers and access equipment available. Established in 1965, we are a family business originally servicing Birmingham and the Midlands, but growing slowly but surely, fueled by our reputation as a supplier of top quality equipment from the biggest names in access, at unbeatable prices.
In recent years the power and customer convenience of internet shopping has transformed our industry. Midland Ladder Co. saw this technological revolution as an ideal platform from which we and our customers could both benefit. Our business has gone from strength to strength since we launched our first website over a decade ago, offering our customers 24hr shopping 7 days a week and we now service customers the length and breadth of the country.
Most products for sale on our website are shipped to you direct from the manufacturer's factory and usually delivered to you within a few days... many on a next day service. The only exceptions to our free delivery service are the extremes of Scotland and offshore islands where our couriers impose a surcharge for such remote areas... these surcharges will be calculated and displayed during the checkout process.
Our business has grown through constantly listening to our customers, not only what they want but when they want it, and while all our standard economy deliveries are FREE, for really urgent orders we can usually arrange expedited delivery for a small extra charge.
When you place an order with us, we understand your concerns. We take data security extremely seriously and do not store any payment details. All online payments are handled by our partners Paypal the world's biggest and safest payment gateway so you can be sure you are in safe hands.
We understand your concerns about quality…. all our products are produced to the very latest European and British Standards and display kite marks where relevant.
We understand your concerns about warranty. All our products carry a minimum warranty against material or manufacturing defects of 12 months (many even longer).
We understand you sometimes need to talk to someone, so you will find our telephone number prominently displayed on our website ( please be patient… our lines are usually busy) and you will find all our sales staff friendly and knowledgeable.
And above all you can trust us to handle your order professionally and with the care you the customer deserve.
Someone once said to us .."you can judge the worth of a company by how they behave when things go wrong." and we know just how true this is. We sometimes get it wrong but you can depend on us to do everything in our power to sort out problems speedily and efficiently. We want you to shop with us again and recommend us to your friends.
It’s pretty basic stuff really.
John P Humphreys, Managing Director