We Dispatch most orders on a 24 hour FREE delivery service on any weekday to suit you!
You've told us that ...
Speedy and efficient delivery is vital and you need to know when your goods are going to arrive.
Stock items ...
- Most products on our website are held in stock in our large, centrally located, modern warehouse and will be dispatched once we have agreed with you a convenient day when you will be available to inspect and sign for the goods. We will make every effort to ensure your order is delivered on this agreed day. Please note we are unable to specify a time of delivery during the day unless this option is paid for during the ordering process, charges for premium services are as follows...
- Mon - Fri Anytime 8am - 6pm - FREE to UK Mainland addresses
- Mon - Fri Before Noon plus £10
- Mon - Fri Before 9.30am plus £25
- Saturday delivery plus £25
- We offer you fast dispatch on most products with FREE 'next working day' delivery to most* UK mainland addresses on any weekday you wish to nominate Mon-Fri, between the hours of 8.30am to 6.00pm *Please note there are a small number of remote locations for which our carrier cannot fulfill a 24hr delivery promise... should your address fall within this category you will be notified immediately with an estimated arrival time for your order.
- We offer you Royal Mail delivery on smaller items in 2-3 days
- We will notify you immediately if any items are out of stock with an estimated dispatch date when stock arrives... or a full refund should you wish to cancel your order.
Offshore addresses ...
Deliveries to UK Offshore islands incurr courier surcharges as detailed below ... these charges will be automatically calculated at checkout from your delivery address data...
- Northern Ireland plus £25 ( 2-3 days)
- Republic of Ireland plus £35 ( 2-3 days)
- Scottish Islands plus £50 ( 3-7 days)
- Channel Islands plus £50 ( 3-7 days)
- Isle of Man plus £50 ( 3-7 days)
- Isle of Wight plus £15 ( 3-7 days)
Non - Stock items ...
Some products offered on our website are 'Non-Stocked' or 'built to order' items and will be dispatched to you direct from the manufacturer... it may not always be possible for the manufacturer to ship these items on a 'next day' service, and in such circumstances we will contact you when we receive your order with an estimated delivery time... please call us on 01527 821651 for further information.
Made to order products such as Mobile Warehouse Steps, Spiral stairs and some scaffold towers are not available on a next day service and you will be contacted by our sales team with an estimated delivery date for these items.
Due to the nature and size of many Mobile Warehouse Steps, our hauliers impose a surcharge for delivery of these items to Scotland. Please call us on 01527 821651 before ordering and we will be glad to quote for delivery of these products north of the border.
When your order is delivered...
When your goods arrive it is important that you check that the items are in good condition and the quantity of items received corresponds to the quantity you are signing for. In the unlikely event that your goods have been damaged in transit, you must refuse the delivery and contact our sales team immediately in order that we may dispatch a replacement quickly and minimise your inconvenience.
Please inform us promptly of any shortages so that we may take the matter up with our couriers and trace the missing items. We must emphasise the importance of checking your goods thoroughly at the time of delivery as you are signing for them in good condition. Please make sure they are.
Signing "Unchecked", "Not Checked" or similar is not acceptable.
Please be aware...
Once a specific delivery day has been agreed, we will make every reasonable endeavour to ensure your goods arrive on that day. However, we shall not be held liable for any consequential losses, damages or expenses incurred by you the purchaser or any third party, arising directly or indirectly out of late or non delivery of your order or part thereof. We respectfully advise that you should not arrange for contractors, fitters or workmen who require the items in your order, to attend site before your order has arrived and you have checked it thoroughly.
Title and risk in the goods shall pass to you the purchaser upon delivery and receipt by our courier of a signed delivery note.
Please understand that items ordered and delivered, but refused at the point of delivery for reasons such as " too heavy", " too long", " too short" or "not suitable" will only be credited when the item is returned to us by our courier in an undamaged & saleable condition. The cost of the goods will then be credited in full, less the cost of return carriage to our warehouse. Please therefore, check all sizes, weights & descriptions carefully prior to ordering.
